Return Policy

Return Policy
At Dream Crystal, we want you to love your Y2K, punk, and goth-style jewelry as much as we do. If you’re not 100% satisfied, our hassle-free return policy ensures your inner rebel stays stress-free.
1. Returns & Exchanges
✅ 12-Day Window: Return or exchange items within 12 days of delivery.
✅ Condition: Items must be unworn, undamaged, and in original packaging with tags attached.
⚠ Final Sale: Customized, engraved, or clearance items marked “Final Sale” cannot be returned.
2. How to Initiate a Return
1⃣ Contact Us: Email sp71674@outlook.com.
 
🔗 Include the RMA code on the package. Return shipping costs are the customer’s responsibility.
3. Refunds
💸 Processing Time: Refunds issued within 5 business days of receiving your return.
💳 Method: Funds returned to your original payment method. Exchanges receive store credit.
4. Damaged or Defective Items
🔥 Report Within 7 Days: Email photos/video of damaged goods to sp71674@outlook.com.
🚚 Free Replacement/Refund: We’ll cover return shipping and send a new item or refund.
5. Non-Returnable Items
✖ Hygiene Products: Pierced jewelry (e.g., septum rings, earrings) for safety reasons.
✖ Lost Packages: Not responsible for returns lost in transit without tracking.
6. International Returns
🌍 Customers outside the U.S.: Return shipping fees and customs duties are your responsibility.
Questions?
Reach our Rebel Support Squad:
📧 sp71674@outlook.com
🔗 Contact Form

We reserve the right to update this policy. Changes apply to new orders only.
Why Trust Us?
🖤 100% Vegan & Hypoallergenic Materials
⚡ Punk-Approved Customer Service
🔒 No Bullshit. No Data Selling. Ever.
Join the Rebellion. Return with Attitude.